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This
Privacy Notice
applies to the use and processing of personal information
collected by Finest
Letting Limited and its subsidiary companies.
The
phrases “us”, “we” or
“our” will mean those businesses which are majority-owned
subsidiaries of
Finest Letting Limited on behalf of and in respect of whom this
Privacy Notice
is made.
For
information
concerning the collection, use and processing of personal
information by any of
our third-party business partners or suppliers, please contact
our
representative with whom you usually deal.
(i)
Personal data. This is information, or any combination of
separate pieces
of information, that could be used to identify you
(ii)
Special categories
of personal data. This is information which is classified
as sensitive
(for example details of your health)
Please
read this Privacy
Notice carefully. If you have any questions about this notice or
our use of
your personal data, please contact the Finest Letting Limited
Data Protection
Officer by email to info@jyliving.co.uk
When you
enquire or
register for products and services provided by JY Letting we may
collect
personal information from a variety of sources.
The
majority of the
personal information which we collect will have been provided by
you during the
course of your relationship with us either through face to face
contact, by
telephone, email or electronic
communications such as
messaging or through the internet.
However,
we may also
obtain your personal data from other sources including:
Depending
on the type of
service or product we are discussing, the following are examples
of information
we may collect directly from you:
|
Information we may collect directly from you
|
Why we collect it
|
|
Your
name, postal
address, phone number, email address and
details of your requirements
|
To
provide you with
estate agency services to find a
property to buy or sell |
|
Your
marital status,
date of birth, nationality and tax
status
|
When
you enter into a
residential sale or letting agreement
|
|
Your
date of birth,
nationality and details from identity
documents you provide |
To
perform ‘know your
client’, anti-money laundering and right
to rent checks, as required by law
|
|
Proof
that you have
sufficient funds to support any offer
that you may wish to make to buy a
property
|
To
ensure you able to
pay the required amount of deposit |
|
Financial
information,
for example, a copy of your bank
statement or an agreement in principle
from
your mortgage provider
|
To
provide evidence of
the source of funds you will be using to
buy a property |
|
Your
bank account
details |
Where
we take payment
for the services we provide to you
|
|
Details
of your
mortgage arrangements, confirmation of
how long you have owned the property
and details of the source of monies
invested in the property when you
register to sell |
To
undertake know your
client and anti-money laundering checks
|
|
Evidence
that you have
the right to let a property
|
Where
you are a
landlord and instruct us to assist you
with letting a property |
|
Details
of any mortgage
or insurance, licensing documentation
and service contracts which you have in
place in relation to a property you wish
to let
|
Where
you are a
landlord and we are providing you with
letting services
|
|
Your
marital status,
employment details, national insurance
number, nationality, residential
status, bank details and credit history
|
To
carry out referencing
and credit checks and the results of
those checks |
|
Details
relating to
your property including photographs,
floor plans, energy performance
certificate ratings/ home reports,
property description and survey results
|
To
deliver our service
to you when you engage us to market a
property for you |
|
Photographs
of your
property , an inspection report and
inventory , to record the condition of
your property at the start or end of a
tenancy
|
To
deliver our service
to you when you engage us to let a
property on your behalf |
|
Move
in and move out
dates, utility meter serial number and
meter readings before a tenant moves
into a property and when the tenant
moves out |
To
deliver our service
to you when you engage us to let a
property on your behalf |
|
Your
move in and move
out date and details of the deposit paid
where you are a tenant when
registering or releasing any deposit
from a deposit protection scheme
|
To
deliver our service
to you when you engage us to let a
property on your behalf |
|
Your
name, gender,
previous name, mother’s maiden name,
date of birth, contact telephone
numbers, current address and previous
addresses, details of your health and
family history , information about your
status and dependents, your
nationality, bank account details,
savings and investments, existing
financial commitments, your credit
history, your mortgage requirements and
existing protection
arrangements
|
To
enquire or apply for
mortgage or protection products on your
behalf |
|
Your
communication and
marketing preferences |
To
ensure we only send
you details of products and services you
are interested in through your
preferred communication channel
|
We may, during the course of your relationship with us, request
additional
information from you which is relevant to the provision of
specific
services.
Any telephone calls either to or from our customer service teams
may be
recorded for training, monitoring, compliance and security.
We use
cookies and other technologies to collect information when you
visit our web
sites, including when you make use of our on line
chat.
We may collect personal information in connection with your use
of our website,
such as:
o the
time, date and duration of your visit
o the site from
which you have
come (the referral URL)
o the pages you
have
visited and
o your IP
address
Details
of how we use cookies are provided in Section 13 ‘Our Use of
Cookies’ and in
our Cookies
Policy
Where you
contact by
providing your details through online portals such as Rightmove,
Zoopla, SpareRoom or Openrent,
we will use the details contact you to provide the services you
have requested.
Where we
are required by
law, or for business needs, we will obtain information about you
from third
parties, but only after we have your agreement to do so. For
example (but not
limited to) the third parties we may need to contact our credit
reference
agencies, banks, employers, accountants and solicitors in order
to obtain
references, undertake identity verification and basic criminal
record checks,
and validate your income level and financial history.
We will
process the
information you provide or we obtain from other sources to
provide you with
products and services and answer any questions you may
have.
The
following are
examples of how we use the information we collect:
We will
process the
information you provide or we obtain from other sources to
provide you with
products and services and answer any questions you may
have.
The
following are
examples of how we use the information we collect:
From time
to time we may
provide your information to our customer service agencies for
research, survey
and analysis purposes so that we can monitor and improve the
services we
provide. We or our agents and sub-contractors may occasionally
contact you
including by post, email or telephone to ask you for your
feedback and comments
on our services.
We may
also use your
personal data to contact you by post, email, telephone or other
electronic
means to provide you with information about products and
services from the
Finest Letting Limited and carefully selected third parties
which we feel may
be of interest or relevant to your needs.
Please see
Section 12 for
information about how you can exercise your rights.
We may
share your information both within the Finest Letting Limited of
companies and
also with relevant third-party business partners, both for the
purposes set out
in this Privacy Notice or for other purposes approved by
you.
We may
share information within the Finest Letting Limited of companies
for the
following purposes:
Where we engage third-party service providers to provide
products (such as mortgages, house and contents, and family
protection
insurances and utility services) or other business services and
operations, we
provide them with only the personal information they need to
perform the
service or provide the product we request. We contractually
require them to
securely protect the information, and not to use it for any
other purpose.
Indicatively - but not limited to - we may disclose your
information to the
third parties listed below for the purposes listed:
|
Third
party
|
Why we
share
your personal information
|
|
Approved
contractors |
To
install for sale or
to let boards, to appoint managing
agents and building maintenance
contractors, to arrange EPC visits, to
arrange for contractors to providing
safety & statutory tests and to take
inventories |
|
Surveyors
|
To
undertake a
structural or Homebuyers survey |
|
Firms
on our
conveyancing panel |
To
provide home
conveyancing services |
|
Insurance
companies we
work with |
To
progress your
enquiry or application for insurance
|
|
Rent
and Legal
insurance providers |
To
set up landlord
insurances, and in the event of a claim
|
|
Solicitors
|
To
pursue a claim for
breach of tenancy |
|
Referencing
Companies |
To
check your
creditworthiness,
obtain tenant references and to
help prevent fraud and money laundering
|
|
The
Local Council |
Payment/collection
of
Council Tax |
|
Law
enforcement bodies
including the police, HMRC and local
authorities |
To
comply with court
orders or legal obligations |
|
Landlord,
tenant or
Guarantor |
To
comply with our
legal obligations where we are providing
a lettings service |
|
The
parties whose
property you have viewed or on whose
property you have submitted an offer
|
For
the purposes of
ascertaining in a potential fee payable
for introduced parties (title, first
initial, surname) or for other reasons
relating to your viewing or offer on a
property |
|
Utility
Companies |
For
payment of utility
bills |
|
Debt
collection
companies |
To
assist us in
recovering any monies which are owed and
overdue |
|
Deposit
Protection
Scheme providers |
To
provide a Tenancy
Deposit Protection Scheme |
|
The
Property Ombudsman
|
Where
they are
providing a dispute resolution
service in connection with letting
services |
|
Land
Registry Office |
|
|
Her
Majesty’s Revenue
and Customs (HMRC) |
|
|
Other
estate agents and
parties involved in the sale or purchase
of your property |
To
support the
progression of the sales chain |
Finest Letting Limited processes
your
information under any of the following lawful conditions:
Finest Letting Limited may use
direct or anonymised information to
engage in data
analysis, data matching and profiling activities for a variety
of purposes,
including, but not limited to:
We may
transfer or
otherwise process your personal information:
We will
keep your
information for as long as is reasonably necessary for the
purposes set out in
this privacy notice, and to fulfil our legal and regulatory
obligations.
In certain
circumstances
we have a statutory obligation to keep your personal information
for a set
period of time, for example, financial information (normally 7
years) for
financial auditing purposes. Information is always retained in
line with its
purpose of processing and only for as long as necessary usually,
information is
kept for 7 years after last contact with you. However, this
period may be
extended dependent upon any legal or contractual
obligations Finest
Letting Limited may be required to comply with, as well as any
overriding business legitimate interests.
We will
send you
service-related communications and respond to any questions
which you may
ask.
Where you
contact us
through our website or make an enquiry in branch or on the
phone, or via Rightmove, Zoopla, SpareRoom or Openrent we will use the details you
have supplied to us to
provide you with our general property marketing list by email.
If you
choose to
'opt-out' then we will not email you any further information
relating to our
general property marketing list.
We may
also contact you
in order to provide you with information about our core products
and services
which we believe may be of interest to you, in accordance with
your preferences
including:
We may
also carry out
targeted advertising to you on social media websites such as
Facebook where you
have already shown an interest in our services. This is done by
analysing the information we collect
about your
interactions on our websites and making this available to social
media
networks.
For
service related
communications, we will contact you either by email or through
the post. We may
also telephone you or send you SMS messages, which may include
automated SMS
reminders for viewings.
We give
you choices about
how we communicate promotions and offers to you.
We only
send you
promotional emails if you explicitly select to receive these
(you opt-in). You
can stop receiving promotional email messages from Finest Letting Limited by
contacting
your local branch
We only
send you
promotional postal mail if you explicitly select to receive
these (you opt-in).
You can stop receiving promotional postal mail from Finest Letting Limited by
contacting
your local branch
We will
only send you
promotional text messages if you explicitly select to receive
these (you
opt-in). You can stop receiving promotional text messages
from Finest
Letting Limited by contacting your local branch
We will
only contact you
by phone for promotional reasons if you explicitly select to
receive these (you
opt-in). You can opt out of receiving promotional telephone
calls from Finest
Letting Limited by contacting your local branch
You have a
number of
rights concerning the personal information we use. These include
the right to:
You can
delete your
online account at any time. This will delete any personal
information in your
account that we have about you, and it will mean any data about
how you’ve used
the online account will be made anonymous.
However,
deleting your
online account will not delete any data you’ve shared with us
for reasons that
are not connected with your online account. If you wish us to
delete your data
which is unconnected with your online account, please contact us
as described
below
Where you
have provided
consent for our processing of your personal data, you may
withdraw that consent
at any time. If you withdraw your consent, your previous consent
will remain
valid in respect to our use of your data in relation to good or
service we are
still contracted to provide
If you
would prefer not
to receive information from Finest Letting Limited or
carefully selected
third parties you can opt out by contacting your local Estate
Agency Branch,
We will
act to respond to
your request to stop receiving promotional email, phone, text or
postal
messages from Finest Letting Limited as
quickly as is
practicable (around 10 working days, as systems take time to
replicate). We
will keep information for record keeping purposes, to ensure we
fulfil your
request not to send particular types of messages.
If you
wish to make a
request for access to a copy of your personal data, please write
to the
info@jyliving.co.uk
If you
wish to exercise
any of your other rights, please write to the
info@jyliving.co.uk
We will
acknowledge your
request and let you know what we will need from you to carry out
your request.
Every effort will be made to respond to or comply with your
request as quickly
as possible, and we will ensure our systems are updated as soon
as is
practicable in response to your request.
Should we
feel the need
to verify your identity, identification will be requested within
the one month
time frame and only limited to what is necessary for
confirmation. Once we are
satisfied we will then process your request.
Should we
refuse to
comply with a request we will inform you of this within the one
month time
frame and provide an explanation outlining our justification,
our internal
complaints procedure and your right to complain to a supervisory
authority and
to enforce your rights through a judicial remedy.
A cookie
is a small file
placed on your device when you visit a website that can be
understood by the
site that issued the cookie. We use the information collected by
cookies to
remember who you are to log you in and to store your preferences
when using a
particular site. It may contain a unique identifier to ensure
that you are not
shown the same information and/or are only shown information you
have stated
that you are interested in.
Our
security software may
use your IP address and browser version to help protect our
systems and provide
diagnostic information in the case of an issue.
We store
your personal
information on our computer systems and in our paper records.
We have
implemented
strict security procedures to ensure that personal information
is not damaged,
destroyed or misused, and to prevent unauthorised
access to your information.
The
information that we
collect is stored in a secure facility with restricted physical
access.
We also
use a number of
security measures to prevent electronic access.
Where - in
line with this
Privacy Notice - information is shared with third parties,
similar security
measures are used to protect your information.
If we need
to transfer
data outside the European Economic Area (EEA) and the country
it’s transferred
to is not on an approved list for having adequate security
controls in place,
we will limit when we do this and the amount of personal data we
send. We will
also ensure that there is adequate protection in place before
sending anything
to other countries outside the EEA by imposing contractual
obligations on the
recipients to ensure the security and confidentiality of your
data.
We do not
offer any
products or services to children. In certain circumstances (for
example a mortgage
application or in relation to a tenancy) we may need to collect
the name and
date of birth of children from mortgage applicants and share
this with the
selected mortgage provider.
Our
websites, other
electronic portals and documentation may provide links to other
websites for
your convenience and information. These may operate
independently from us and
have their own privacy notices or
policies, which we
strongly suggest you review.
Where
linked websites are
not owned or controlled by us, we are not responsible for their
content or data
privacy practices.
When you
provide us with
this information, you agree to the collection, use and sharing
of your
information in accordance with this data privacy notice. Our
promise to you is
that
This
Privacy Notice
applies to the use and processing of personal information
collected by Finest
Letting Limited and its subsidiary companies.
The
phrases “us”, “we” or
“our” will mean those businesses which are majority-owned
subsidiaries of
Finest Letting Limited on behalf of and in respect of whom this
Privacy Notice
is made.
For
information
concerning the collection, use and processing of personal
information by any of
our third-party business partners or suppliers, please contact
our
representative with whom you usually deal.
(i)
Personal data. This is information, or any combination of
separate pieces
of information, that could be used to identify you
(ii)
Special categories
of personal data. This is information which is classified
as sensitive
(for example details of your health)
Please
read this Privacy
Notice carefully. If you have any questions about this notice or
our use of
your personal data, please contact the Finest Letting Limited
Data Protection
Officer by email to info@jyliving.co.uk
When you
enquire or
register for products and services provided by JY Letting we may
collect
personal information from a variety of sources.
The
majority of the
personal information which we collect will have been provided by
you during the
course of your relationship with us either through face to face
contact, by
telephone, email or electronic
communications such as
messaging or through the internet.
However,
we may also
obtain your personal data from other sources including:
Depending
on the type of
service or product we are discussing, the following are examples
of information
we may collect directly from you:
|
Information we may collect directly from you
|
Why we collect it
|
|
Your
name, postal
address, phone number, email address and
details of your requirements
|
To
provide you with
estate agency services to find a
property to buy or sell |
|
Your
marital status,
date of birth, nationality and tax
status
|
When
you enter into a
residential sale or letting agreement
|
|
Your
date of birth,
nationality and details from identity
documents you provide |
To
perform ‘know your
client’, anti-money laundering and right
to rent checks, as required by law
|
|
Proof
that you have
sufficient funds to support any offer
that you may wish to make to buy a
property
|
To
ensure you able to
pay the required amount of deposit |
|
Financial
information,
for example, a copy of your bank
statement or an agreement in principle
from
your mortgage provider
|
To
provide evidence of
the source of funds you will be using to
buy a property |
|
Your
bank account
details |
Where
we take payment
for the services we provide to you
|
|
Details
of your
mortgage arrangements, confirmation of
how long you have owned the property
and details of the source of monies
invested in the property when you
register to sell |
To
undertake know your
client and anti-money laundering checks
|
|
Evidence
that you have
the right to let a property
|
Where
you are a
landlord and instruct us to assist you
with letting a property |
|
Details
of any mortgage
or insurance, licensing documentation
and service contracts which you have in
place in relation to a property you wish
to let
|
Where
you are a
landlord and we are providing you with
letting services
|
|
Your
marital status,
employment details, national insurance
number, nationality, residential
status, bank details and credit history
|
To
carry out referencing
and credit checks and the results of
those checks |
|
Details
relating to
your property including photographs,
floor plans, energy performance
certificate ratings/ home reports,
property description and survey results
|
To
deliver our service
to you when you engage us to market a
property for you |
|
Photographs
of your
property , an inspection report and
inventory , to record the condition of
your property at the start or end of a
tenancy
|
To
deliver our service
to you when you engage us to let a
property on your behalf |
|
Move
in and move out
dates, utility meter serial number and
meter readings before a tenant moves
into a property and when the tenant
moves out |
To
deliver our service
to you when you engage us to let a
property on your behalf |
|
Your
move in and move
out date and details of the deposit paid
where you are a tenant when
registering or releasing any deposit
from a deposit protection scheme
|
To
deliver our service
to you when you engage us to let a
property on your behalf |
|
Your
name, gender,
previous name, mother’s maiden name,
date of birth, contact telephone
numbers, current address and previous
addresses, details of your health and
family history , information about your
status and dependents, your
nationality, bank account details,
savings and investments, existing
financial commitments, your credit
history, your mortgage requirements and
existing protection
arrangements
|
To
enquire or apply for
mortgage or protection products on your
behalf |
|
Your
communication and
marketing preferences |
To
ensure we only send
you details of products and services you
are interested in through your
preferred communication channel
|
We may, during the course of your relationship with us, request
additional
information from you which is relevant to the provision of
specific
services.
Any telephone calls either to or from our customer service teams
may be
recorded for training, monitoring, compliance and security.
We use
cookies and other technologies to collect information when you
visit our web
sites, including when you make use of our on line
chat.
We may collect personal information in connection with your use
of our website,
such as:
o the
time, date and duration of your visit
o the site from
which you have
come (the referral URL)
o the pages you
have
visited and
o your IP
address
Details
of how we use cookies are provided in Section 13 ‘Our Use of
Cookies’ and in
our Cookies
Policy
Where you
contact by
providing your details through online portals such as Rightmove,
Zoopla, SpareRoom or Openrent,
we will use the details contact you to provide the services you
have requested.
Where we
are required by
law, or for business needs, we will obtain information about you
from third
parties, but only after we have your agreement to do so. For
example (but not
limited to) the third parties we may need to contact our credit
reference
agencies, banks, employers, accountants and solicitors in order
to obtain
references, undertake identity verification and basic criminal
record checks,
and validate your income level and financial history.
We will
process the
information you provide or we obtain from other sources to
provide you with
products and services and answer any questions you may
have.
The
following are
examples of how we use the information we collect:
We will
process the
information you provide or we obtain from other sources to
provide you with
products and services and answer any questions you may
have.
The
following are
examples of how we use the information we collect:
From time
to time we may
provide your information to our customer service agencies for
research, survey
and analysis purposes so that we can monitor and improve the
services we
provide. We or our agents and sub-contractors may occasionally
contact you
including by post, email or telephone to ask you for your
feedback and comments
on our services.
We may
also use your
personal data to contact you by post, email, telephone or other
electronic
means to provide you with information about products and
services from the
Finest Letting Limited and carefully selected third parties
which we feel may
be of interest or relevant to your needs.
Please see
Section 12 for
information about how you can exercise your rights.
We may
share your information both within the Finest Letting Limited of
companies and
also with relevant third-party business partners, both for the
purposes set out
in this Privacy Notice or for other purposes approved by
you.
We may
share information within the Finest Letting Limited of companies
for the
following purposes:
Where we engage third-party service providers to provide
products (such as mortgages, house and contents, and family
protection
insurances and utility services) or other business services and
operations, we
provide them with only the personal information they need to
perform the
service or provide the product we request. We contractually
require them to
securely protect the information, and not to use it for any
other purpose.
Indicatively - but not limited to - we may disclose your
information to the
third parties listed below for the purposes listed:
|
Third
party
|
Why we
share
your personal information
|
|
Approved
contractors |
To
install for sale or
to let boards, to appoint managing
agents and building maintenance
contractors, to arrange EPC visits, to
arrange for contractors to providing
safety & statutory tests and to take
inventories |
|
Surveyors
|
To
undertake a
structural or Homebuyers survey |
|
Firms
on our
conveyancing panel |
To
provide home
conveyancing services |
|
Insurance
companies we
work with |
To
progress your
enquiry or application for insurance
|
|
Rent
and Legal
insurance providers |
To
set up landlord
insurances, and in the event of a claim
|
|
Solicitors
|
To
pursue a claim for
breach of tenancy |
|
Referencing
Companies |
To
check your
creditworthiness,
obtain tenant references and to
help prevent fraud and money laundering
|
|
The
Local Council |
Payment/collection
of
Council Tax |
|
Law
enforcement bodies
including the police, HMRC and local
authorities |
To
comply with court
orders or legal obligations |
|
Landlord,
tenant or
Guarantor |
To
comply with our
legal obligations where we are providing
a lettings service |
|
The
parties whose
property you have viewed or on whose
property you have submitted an offer
|
For
the purposes of
ascertaining in a potential fee payable
for introduced parties (title, first
initial, surname) or for other reasons
relating to your viewing or offer on a
property |
|
Utility
Companies |
For
payment of utility
bills |
|
Debt
collection
companies |
To
assist us in
recovering any monies which are owed and
overdue |
|
Deposit
Protection
Scheme providers |
To
provide a Tenancy
Deposit Protection Scheme |
|
The
Property Ombudsman
|
Where
they are
providing a dispute resolution
service in connection with letting
services |
|
Land
Registry Office |
|
|
Her
Majesty’s Revenue
and Customs (HMRC) |
|
|
Other
estate agents and
parties involved in the sale or purchase
of your property |
To
support the
progression of the sales chain |
Finest Letting Limited processes
your
information under any of the following lawful conditions:
Finest Letting Limited may use
direct or anonymised information to
engage in data
analysis, data matching and profiling activities for a variety
of purposes,
including, but not limited to:
We may
transfer or
otherwise process your personal information:
We will
keep your
information for as long as is reasonably necessary for the
purposes set out in
this privacy notice, and to fulfil our legal and regulatory
obligations.
In certain
circumstances
we have a statutory obligation to keep your personal information
for a set
period of time, for example, financial information (normally 7
years) for
financial auditing purposes. Information is always retained in
line with its
purpose of processing and only for as long as necessary usually,
information is
kept for 7 years after last contact with you. However, this
period may be
extended dependent upon any legal or contractual
obligations Finest
Letting Limited may be required to comply with, as well as any
overriding business legitimate interests.
We will
send you
service-related communications and respond to any questions
which you may
ask.
Where you
contact us
through our website or make an enquiry in branch or on the
phone, or via Rightmove, Zoopla, SpareRoom or Openrent we will use the details you
have supplied to us to
provide you with our general property marketing list by email.
If you
choose to
'opt-out' then we will not email you any further information
relating to our
general property marketing list.
We may
also contact you
in order to provide you with information about our core products
and services
which we believe may be of interest to you, in accordance with
your preferences
including:
We may
also carry out
targeted advertising to you on social media websites such as
Facebook where you
have already shown an interest in our services. This is done by
analysing the information we collect
about your
interactions on our websites and making this available to social
media
networks.
For
service related
communications, we will contact you either by email or through
the post. We may
also telephone you or send you SMS messages, which may include
automated SMS
reminders for viewings.
We give
you choices about
how we communicate promotions and offers to you.
We only
send you
promotional emails if you explicitly select to receive these
(you opt-in). You
can stop receiving promotional email messages from Finest Letting Limited by
contacting
your local branch
We only
send you
promotional postal mail if you explicitly select to receive
these (you opt-in).
You can stop receiving promotional postal mail from Finest Letting Limited by
contacting
your local branch
We will
only send you
promotional text messages if you explicitly select to receive
these (you
opt-in). You can stop receiving promotional text messages
from Finest
Letting Limited by contacting your local branch
We will
only contact you
by phone for promotional reasons if you explicitly select to
receive these (you
opt-in). You can opt out of receiving promotional telephone
calls from Finest
Letting Limited by contacting your local branch
You have a
number of
rights concerning the personal information we use. These include
the right to:
You can
delete your
online account at any time. This will delete any personal
information in your
account that we have about you, and it will mean any data about
how you’ve used
the online account will be made anonymous.
However,
deleting your
online account will not delete any data you’ve shared with us
for reasons that
are not connected with your online account. If you wish us to
delete your data
which is unconnected with your online account, please contact us
as described
below
Where you
have provided
consent for our processing of your personal data, you may
withdraw that consent
at any time. If you withdraw your consent, your previous consent
will remain
valid in respect to our use of your data in relation to good or
service we are
still contracted to provide
If you
would prefer not
to receive information from Finest Letting Limited or
carefully selected
third parties you can opt out by contacting your local Estate
Agency Branch,
We will
act to respond to
your request to stop receiving promotional email, phone, text or
postal
messages from Finest Letting Limited as
quickly as is
practicable (around 10 working days, as systems take time to
replicate). We
will keep information for record keeping purposes, to ensure we
fulfil your
request not to send particular types of messages.
If you
wish to make a
request for access to a copy of your personal data, please write
to the
info@jyliving.co.uk
If you
wish to exercise
any of your other rights, please write to the
info@jyliving.co.uk
We will
acknowledge your
request and let you know what we will need from you to carry out
your request.
Every effort will be made to respond to or comply with your
request as quickly
as possible, and we will ensure our systems are updated as soon
as is
practicable in response to your request.
Should we
feel the need
to verify your identity, identification will be requested within
the one month
time frame and only limited to what is necessary for
confirmation. Once we are
satisfied we will then process your request.
Should we
refuse to
comply with a request we will inform you of this within the one
month time
frame and provide an explanation outlining our justification,
our internal
complaints procedure and your right to complain to a supervisory
authority and
to enforce your rights through a judicial remedy.
A cookie
is a small file
placed on your device when you visit a website that can be
understood by the
site that issued the cookie. We use the information collected by
cookies to
remember who you are to log you in and to store your preferences
when using a
particular site. It may contain a unique identifier to ensure
that you are not
shown the same information and/or are only shown information you
have stated
that you are interested in.
Our
security software may
use your IP address and browser version to help protect our
systems and provide
diagnostic information in the case of an issue.
We store
your personal
information on our computer systems and in our paper records.
We have
implemented
strict security procedures to ensure that personal information
is not damaged,
destroyed or misused, and to prevent unauthorised
access to your information.
The
information that we
collect is stored in a secure facility with restricted physical
access.
We also
use a number of
security measures to prevent electronic access.
Where - in
line with this
Privacy Notice - information is shared with third parties,
similar security
measures are used to protect your information.
If we need
to transfer
data outside the European Economic Area (EEA) and the country
it’s transferred
to is not on an approved list for having adequate security
controls in place,
we will limit when we do this and the amount of personal data we
send. We will
also ensure that there is adequate protection in place before
sending anything
to other countries outside the EEA by imposing contractual
obligations on the
recipients to ensure the security and confidentiality of your
data.
We do not
offer any
products or services to children. In certain circumstances (for
example a mortgage
application or in relation to a tenancy) we may need to collect
the name and
date of birth of children from mortgage applicants and share
this with the
selected mortgage provider.
Our
websites, other
electronic portals and documentation may provide links to other
websites for
your convenience and information. These may operate
independently from us and
have their own privacy notices or
policies, which we
strongly suggest you review.
Where
linked websites are
not owned or controlled by us, we are not responsible for their
content or data
privacy practices.
When you
provide us with
this information, you agree to the collection, use and sharing
of your
information in accordance with this data privacy notice. Our
promise to you is
that
